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Why I Don’t Want to Join Your Young Professionals Group

In Generations, Leadership, Management, Millennial Chat, Millennials, Nonprofit Best Practices, Other Nonprofit Blogs, Recruitment, Retention, Stewardship, Volunteers on February 8, 2012 at 11:20 am

Lately, I’ve noticed more nonprofit organizations desire to start their own “young professionals” group.  In a post I wrote for Millennial Chat, I discussed why a Millennial might decide to join one of these groups.  But as an organization, you might be wondering if you should start one.  These groups can take a variety of forms- from boards to groups focused on social fundraisers to service groups.  How do you know if starting a YP group is right for your nonprofit?  What should you offer Millennials in return for their service?  If you’re trying to recruit us, here’s why we might not join.

You don’t know why you need young professionals.
Since I’m a Millennial, I’ll be the first to tell you that we’re engaged with causes, we’re generous donors, and we enjoy networking with others.  We have skills we can offer your organization, especially related to technology.  However, other generations and groups of people can offer skills, money, or volunteer time.  So why young professionals?  Your organization needs to answer this question.  Are you starting a YP group because it’s the hip trend?  Do you have a specific purpose for wanting to engage this target audience?  Determine why your organization wants to focus on young professionals.  You might discover another group could fulfill your needs.

You don’t know why you need help.
Whether you’re starting a YP group, an auxiliary, or just a “friends of” group, it’s important to know what your organization needs.  You wouldn’t send a mailing to a segment of donors without knowing why you’re looking for their support.  Don’t ask young professionals to participate unless you know why you need them.  It’s not always a good idea to let the YP group decide why they are there.  (Millennials are known for being idea people.  We have a lot of ideas.  Maybe more than you need.)  You work for your organization everyday, while we’re coming from lots of outside industries to help you.  Try to figure out at least three specific ways that a group of dedicated volunteers could help you.  Do you need help planning a fundraiser?  Do you want to engage more volunteers? Are you trying to implement something new in your organization like social media? This is crucial to the success of the group.  Defining the needs of your organization will allow the group to focus their goals.  It also gives prospective members a chance to decide if the group interests them.

You don’t have the organizational capacity to manage the group.
The organization I work for has an auxiliary.  They are completely self-sustaining, plan their own service projects and fundraisers, and generate significant financial and in-kind contributions for us.  Our auxiliary is also 80 years old.  Since any young professionals group typically will not be self-sustaining within just a few months or even years, your organization needs to consider:

-Who will be the staff liaison(s)?

-Do you have buy-in from leadership?

-Who will keep records?

-What financial resources do we need to support the group?

-How will we determine if the group is meeting our needs?

If it’s clear that an organization is adding a YP group as an afterthought or that it isn’t supported by organizational leadership, young professionals may decline to participate.

You don’t understand recruitment, retention, and recognition.
An important part of organizational capacity is volunteer management.  Members of any board or group are usually volunteers.  While they may be a special leadership kind of volunteer, remember that they are donating their resources to your organization.  They will join, leave, or increase their involvement based on the same motivations as other volunteers.  Someone from your staff who understands how to manage volunteers should be involved with the group.  YP group members must feel they have a purpose (formal or informal role in the group), feel their contributions are valuable to the organization, and feel that their personal motivations for joining are being met.

There’s nothing in it for me.
How do you make sure young professionals are meeting their personal motivations for joining the group?  Ask upfront! Young professionals join because they want to meet new people, either for networking or social purposes.  They join because they want to make a real impact for a cause.  Sometimes, they join because they want to gain professional leadership experience before joining a real board.  Make sure you are stewarding your young professionals, just like you steward your donors.  Offer opportunities that will allow them to fulfill their personal motivations, and you will retain more young professionals.  Recognize and appreciate their contributions, and strive to develop personal, one-on-one connections to those who are regularly contributing.

Have you ever been asked to join a young professionals group?  What can organizations do to encourage you to join?

‘Tis the season… to be a good steward.

In Nonprofit Best Practices, Stewardship on December 28, 2010 at 6:54 pm

If you’re like me, you’ve probably been inundated with last minute donation requests disguised as a “thank you” from various organizations over the last month.  Some of these thank you’s come from organizations you may have donated to throughout the year, or they could be ones for which you’re a volunteer.  The “strategic” thinking behind this is that the holiday season supposedly makes people more generous.  I have mixed feelings about that.  I personally gave Kiva cards to my family members this year, but that was planned much before Christmas.  I hadn’t planned to give anything more to my local organizations past my United Way of Central Indiana contribution in the fall.  Because I work for a foundation, I also know that it’s time to push for people to get their final donations in toward 2010 tax credits.  This doesn’t impact my giving so much as a graduate student, but I know it’s important for people with larger giving power than myself.  While all of these strategies are important for raising money, I don’t think stewardship is necessarily about increasing the financial bottom line.  It’s about building meaningful relationships between your organization and your stakeholders.

If that’s true, when was the last time you got a really unexpected, meaningful thank you from an organization you’re connected with?

I want to share a few examples of good stewardship that I’ve received this year.  Here are two of the best:

Ball State University
I donated to my undergraduate institution for the first time this year.    I received a mid-summer/early fall ask.  I wasn’t receiving other mailings at the time, so I had time to think about giving.  The tone of the campaign spoke to me as a young alumnae.  It was specifically geared toward alumni.  They included an ask from an alum who had been the student government president at the time I attended BSU.  Seeing a picture of her and hearing it in her words encouraged me to donate.  There were also sensible, easy to understand ways to designate my dollars.  Participation in the Honors College at Ball State was a wonderful part of my academic career, so when I had the opportunity to designate toward the new Honors House, I was more than happy to do so.

I hardly expected more than a tax-receipt in the mail.  Ball State is a large university, and the amount I donated wouldn’t really cover much on its own.  However, I received something wonderful!  Ball State sent me a personalized, handwritten card from a student.  The student thanked me for my first time contribution and explained how it would benefit her.  What I like best is that the card reminds me of how I felt Ball State treated me during my time there.  The university never treated me like just another number, and even now, they’re paying attention to my status as a donor.

Girls Inc. of Greater Indianapolis
If you know me, it’s no secret that I love Girls Inc.  I’m about to start my third program as a volunteer facilitator, and I think the work they do in the community shows that they “get it.”  The staff members are supportive both during and between programs.  I’m impressed by their communication style, so I guess it shouldn’t have been surprising to me that they’d go above and beyond to make the top of my holiday stewardship list.
What did they send me?

Girls Inc. Card

I fully expected the inside of this card to contain a simple, computer printed “thanks for volunteering!” inside of it.  Instead, I opened the card and found the picture on the right!

It’s a handwritten thank you note from my program support coordinator.  I’m aware of how many volunteers she probably has based on the number of programs, so I’m sure this took quite a bit of time on her part to do it for everyone.  I absolutely appreciate that. She also sent me a copy of a girl feedback form from a girl who was in my fall cycle program.  The girl feedback forms show what girls like about the program and what they’ve learned.  This was an INCREDIBLE stewardship tool.  Reminding me of how my participation impacts girls was the best Christmas gift I could have received this year!!  Most importantly, Girls Inc. didn’t solicit me in this card.  It was all about how much they appreciate me as a volunteer and the work I’ve put in for them since I was trained last February.

This, to me, is stewardship at its best.  Some fundraisers frown on soliciting your volunteers, arguing that you’re already asking for their time.  However, when a volunteer receives something like this in the mail, how can one not want to become a donor?

Stewardship Tips for Any Season
+Stewardship is a relationship, not a task to be completed on a checklist.  Think about your volunteers and donors.  What would be really meaningful to them and improve your relationship?  If you send out meaningless stewardship pieces, chances are slim that you’ll see an increase in volunteers or donors.  Take the time to send something that matters.
+In many cases, meaningful stewardship will produce the financial results you want without the presence of a hard ask.  Ball State’s personalized acknowledgment of my first time contribution put currency in our relationship bank, and that will certainly carry over into a larger gift from me to them next year.
+ Adding even a little personal detail goes a long way.   It may not be feasible for your organization to write a handwritten thank you note to everyone, but if you can do it, you should, especially if your organization relies on volunteers to carry out its programs.  For smaller organizations with limited budgets, even a personalized thank you email or phone call goes a long way.
+Remind your donors or volunteers how they are personally making an impact.  Including general stories of success is one way to handle it.  If you can go the extra mile like Girls Inc and include something like the feedback form, this is even better.  It reengages your volunteers by reminding them how their personal contributions make a difference.

What are your tips for being a great steward?

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